With the travel industry affected heavily, we will be looking to temporarily reduce our workforce over the coming weeks. Our commitment to our team and our clients is that we are planning to come out of this stronger than ever. Having said this, we can confirm there will be no changes to our service delivery for all clients 24/7. It is ‘Business as Usual.’
We have over the years invested in infrastructure to equip our entire workforce to be able to completely work remotely as part of the flexible work culture of our organisation. With remote working a viable and efficient option for our services, we assure you of unaffected services.
Application and Infrastructure: Connections Group of companies is hosted on Microsoft’s Azure cloud in Sydney (backed up in Melbourne). Our operating software and platforms are also cloud based ensuring no disruption to our ability to support.
Support: Our implementation and customer support teams can remotely support our clients via all our usual channels (your dedicated emails and our support phone number: 1300 952 684).
After-Hours: Our dedicated travel teams are contactable for all your queries between 8am to 6pm –Monday to Friday. Our After-Hours team will help you outside of these times. (After Hours email address: firstname.lastname@example.org ) (Please view the video below on how to contact our After-Hours Team.)
Over years of genuine partnership, we have built ourselves to be an extension of your business. Even in these most trying times, our commitment and service pledge remain unwavering. On behalf of the team, thank you again for your business. If there are things you need from us or additional ways, we can support you, please let us know. And most importantly, we wish good health for you, your families, and your communities.